Guided group tours
How Cultured Travel Saved 20 Hours Per Tour with Fieldbook
Discover how boutique tour operator Cultured Travel transformed their operations, reclaiming 20 hours per tour using Fieldbook.
- Industry:
- Public and Private Multi-Day Tours
- Key Features:
- Tour Logistics and Guide Management
The Challenge
Cultured Travel was swamped with too many spreadsheets. Every tour had its own spreadsheet, plus separate spreadsheets for who was staying where and who was booked on what. Trying to find information buried within those spreadsheets took a lot of time and made it hard to be sure things were right.
When a guest or supplier inquired about a tour, finding the answer meant digging through a maze of spreadsheets, emails, and documents. And before a tour could start, all that scattered information had to be put together in one comprehensive document for guides, which took days of work.
As Cultured Travel got busier, it was clear their old way of doing things wasn’t sustainable. They had a small team, and they needed a better system that let them focus on helping customers and selling more tours, instead of digging through spreadsheets.
We needed a simpler, more efficient way to manage tours, freeing us to focus on growing the business.Founder of Cultured Travel
The Solution
Cultured Travel’s search for efficiency led them to Fieldbook during an industry webinar. Fieldbook’s intuitive interface and straightforward functionality mirrored their operational needs but with far greater efficiency.
For Cultured Travel, a small and growing business, it was crucial to find a solution that was easy to start using right away. Fieldbook was just that. In just a few weeks, they were fully on board, ready to use Fieldbook for their tours the next month. Fieldbook brought everything together in one place, making all tour-related details easy to find and understand at a glance.
Creating guide documents, a task that used to take days, became a matter of seconds with Fieldbook. Jewel simply had to click to download the guide document, and instantly, all the necessary information was compiled into a neat, comprehensive guide. This feature was a game-changer, streamlining their operations significantly.
”Fieldbook gave us hours back each week and, importantly, freed up my headspace to focus on our strategic priorities” says Jewel
The Result
Fieldbook transformed Cultured Travel’s approach to tour management, saving them 20 hours per tour previously lost to administrative tasks. This efficiency gain allowed Jewel to redirect her focus towards enhancing customer experiences and growing the business.
Thanks to Fieldbook, we’re now spending less time on logistics and more on what truly matters: our customers and delivering unforgettable experiencesFounder of Cultured Travel
Fieldbook Features Used
Package & itinerary builder
An integrated workspace eliminates the need for manual data entry, promoting automation and boosting productivity.
One-click documents
Generate tour documents with a single click, saving you time and ensuring the accuracy of information
Supplier & staff management
Timely notifications and alerts reduce errors and ensure consistency, helping you avoid costly mistakes.
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